Citizens Advice Telford & the WrekinSummary: Citizens Advice Telford and the Wrekin has announced today that it is taking the first steps towards offering face-to-face help for people who cannot access services in any other way. From Monday people who are in an emergency situation can get help safely whilst preserving social distancing. The charity can be contacted by phone on 0300 330 1165 or 01952 567193 or 567173 or by email on

Detail: In line with other services, local charity Citizens Advice Telford and the Wrekin will continue to do most of its work online, by email and via the telephone. When lock-down started the charity quickly put more phone lines in place and an email service, staffed by dedicated volunteers and advice staff working from home. Knowing not everyone can access information and advice via a computer or phone, people with emergencies will be able to get more help from Monday 22nd June.

Citizens Advice Telford & the Wrekin’s CEO Caro Hart explained:

“We know that not everyone can access help using technology and so from Monday people in an emergency can contact us, or get help from someone else to contact us, to make an appointment to come in to our offices at Tan Bank in Wellington. We can then put them in front of a computer and a phone so that they can talk to one of our advisers about their problem. In an emergency situation we can also help people needing a food parcel or other practical support.

“At present we don’t know when we will be returning to a drop-in service at Tan Bank or our community outreach services, but we will be putting regular updates on our website People can ring us on 0300 330 1165 or local numbers 01952 567193 or 567173. They can also contact us by email on or by writing to us at 40 Tan Bank, Wellington TF1 1HW”

The organisation has full safety arrangements in place; with social distancing, hand sanitising facilities and regular cleaning to keep both staff and clients safe.

The charity is anticipating a “tsunami” of problems when lock-down ends as people need to resume payments after payment holidays, or lose their jobs as businesses go under. The biggest areas of work are debts and benefits and they have specialist advisers who can help with these problems. The service is free, confidential, impartial and independent.